Why do I need to Verify my Identity?

At CoinMart, we prioritise security and compliance with regulations, including KYC (Know Your Customer) guidelines. Identity verification is a crucial step in ensuring the integrity of our platform.

Why Identity Verification?

As a registered Virtual Asset Service Provider (VASP), CoinMart is obligated to identify all users on our platform. This process helps us maintain security and adhere to regulatory requirements. More details regarding our obligations can be found in our Terms of Use.

What Information is Required?

To complete the identity verification process, CoinMart collects the following information:

• Full Name
• Email
• Phone Number
• Date of Birth
• Issue Date and Validity Period of Identification Document
• Issuing Country
• Passport Photograph
• Document Number

It's essential to ensure accuracy and avoid typos in the information provided to expedite the verification process.

How Long Does Verification Take?

In most cases, the verification process at CoinMart is fully automatic and typically takes only a few minutes. However, if certain data needs manual verification or correction, it may take longer. Rest assured, our team works diligently to process verifications promptly.

Having Trouble with Verification?

If you encounter any issues during the verification process, please double-check the accuracy of the information provided. Should you still face difficulties despite accurate information, don't hesitate to contact our support team for assistance at support@coinmart.nl.