🔹 General Questions
1. Why is CoinMart closing its exchange?
As part of our business pivot, CoinMart is exiting the retail market while continuing to operate as a licensed entity in the Netherlands and Spain.
🔹 Important Timeline & Key Dates
2. When is the last date to withdraw my assets?
The last day to withdraw your assets and access your account is 6 April 2025. After this date, you will no longer have access to your account. All remaining digital assets will be converted to EUR and sent to your registered bank account.
3. What are the key dates I need to know?
| Date | Action |
|---|---|
| 6 March – 6 April 2025 | ✅ Withdrawals Open – EUR & Crypto withdrawals remain available. Customers are encouraged to withdraw or sell assets by 6 April 2025. |
| 7 April - 11 April 2025 | 🚫 Account Restrictions Begin – Trading is disabled, and any remaining assets will be sold at market prices. All proceeds will be sent to your bank account. Please check your Payment Method to make sure it is accurate. |
We strongly recommend withdrawing your assets before 6 April 2025 to avoid any disruptions.
🔹 Customer Actions & Withdrawals
4. Can I still deposit funds into my account?
Deposits of EUR and cryptocurrencies will be available until 6 April 2025. After that, all deposits will be disabled.
5. How can I withdraw my crypto or EUR?
You can withdraw your funds directly from the CoinMart platform. Follow these steps:
- Log in to your CoinMart account.
- Navigate to ‘Withdraw’ in your dashboard.
- Select EUR or your cryptocurrency of choice.
- For further information depending on the asset, please read:
6. What happens if I don’t withdraw my funds before 6 April 2025?
- From 7 April to 11 April, CoinMart will restrict account access and disable trading.
- Any remaining assets will be automatically sold at market price during this period.
- The proceeds will be transferred to your bank account on record.
7. Can I still access my transaction history?
Yes, until 6 April 2025. You should have received email confirmations for all transactions. If you require an overview, please contact support@coinmart.nl.
8. Will there be any fees for withdrawals?
- Crypto withdrawals: Standard network fees will apply.
- EUR withdrawals: CoinMart does not charge any commission on EUR withdrawals.
🔹 Post-Closure Support & Compliance
9. What happens after 6 April 2025?
After 6 April 2025, CoinMart will no longer operate as an exchange, and all customer accounts will be closed.
10. Can I still contact customer support after the exchange closes?
Our support team will be available until 6 April 2025 to assist with withdrawals and any other questions. After this, post-closure inquiries will be handled via email, but response times may be longer than usual.
11. Where can I stay updated on this transition?
We will continue to share updates via email, our website, and Telegram throughout March to ensure all customers are fully informed.
🔹 Next Steps for Customers
✅ Sell any assets you do not wish to withdraw.
✅ Withdraw all your assets and Euros.
✅ Make sure your payment method is accurate.
We appreciate your support and trust during this transition. If you have any further questions, please don’t hesitate to reach out.
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