Referral Program Closure - Frequently Asked Questions

Why did the referral program end on 20 November 2024 at 13:00 CET?

The referral program officially ended on 20 November 2024 at 13:00 CET in line with the promotional T&Cs because the predefined reward pool limit was reached.

What happens to referrals made before the program ended?

• All referrals that met the program's eligibility requirements before 20 November 2024 at 13:00 CET have been processed and rewards have been paid.
• Referrals that did not meet the requirements by this deadline have not been paid and will not qualify for rewards.

What were the requirements to qualify for a reward?
To qualify, the following criteria needed to be met:

1. The referrer and referee must have fully verified and funded CoinMart accounts.
2. The referrer must have completed at least one trade of €100 or more in a single transaction at any time in their account history.
3. The referee must have completed a new trade of €100 or more in a single transaction between 13 November 2024 at 13:00 CET and 5 December 2024 at 23:59 CET (adjusted to 20 November 2024 at 13:00 CET due to the predefined limit being reached)

I believe I should have received a reward—what can I do?
If you think a qualifying referral was missed, you can contact our support team at support@coinmart.nl. Please include the following details in your inquiry:

• The referral code used.
• The email address or username of the referee.
• The date the referee completed their trade.

Our team will review your case and provide a response.

Will there be another referral program in the future?
Yes! While this version of the referral program has ended, we are working on a new and improved referral experience. Stay tuned for updates—we can’t wait to share what’s next with you!