Welcome to the official CoinMart Telegram community! Please read and adhere to the following guidelines to ensure a safe and positive experience for everyone.
1. Respect and Conduct
- Be respectful to all members.
- No offensive language, hate speech, or personal attacks.
- Keep discussions relevant to CoinMart, Crypto and related topics.
2. Official Communication Channels
To ensure your security, CoinMart will only communicate with you through the following official channels:
- Email: We will only contact you via our official email address: support@coinmart.nl. Any other email claiming to be from CoinMart is fraudulent.
- Telephone: We will call you only if it has been pre-arranged via our official email.
- Video Calls: Video calls are scheduled exclusively through our official email.
3. Telegram Community Guidelines
- Official Group: Access our official Telegram group through the CoinMart app or website to ensure you're in the correct community.
- Verified Administrators: Our Telegram community is managed by verified administrators employed by CoinMart (CryptoToad, IneffableSeeker, Mattheus, George). Be cautious of unsolicited private messages from individuals claiming to be CoinMart staff. Always verify their identity by cross-checking with our official community.
4. Scam Awareness and Protection
- Email Verification: Always double-check that any email communication comes from support@coinmart.nl. Scammers may use similar-looking email addresses.
- Personal Information: Never share your passwords, private keys, or any sensitive information. CoinMart staff will never ask for your private keys or password.
- Suspicious Messages: Treat any unsolicited messages, especially those asking for personal or financial information, with suspicion.
- Reporting: Report any suspicious activity or dubious messages claiming to be from CoinMart immediately to support@coinmart.nl.
5. Affiliations
- CoinMart is not affiliated with any other exchanges or individuals outside our company. We do not endorse or partner with external entities for communication or support. All official representatives operate exclusively through the channels mentioned above.
6. Verifying Authentic Communication
- Check Email Address: Verify any email communication comes from support@coinmart.nl.
- Access Telegram Through Our App: Join and interact with our Telegram community through the CoinMart app to ensure you're in the correct group.
- Contact Support: If you receive any suspicious communication, contact our support team directly through our official email address for verification.
7. Additional Support
- For further assistance or verification needs, please contact us at support@coinmart.nl or join our Telegram community through the CoinMart app. We are here to support you every step of the way.
By following these guidelines, we aim to provide a secure and reliable trading experience for all members.
Thank you for being part of the CoinMart community!
Stay safe and trade smart! 🚀
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