How We Communicate with Our Customers

At CoinMart, ensuring secure and reliable communication with our customers is our top priority. To prevent confusion and protect you from potential scams, this article outlines the official communication channels we use and important information about our affiliations.

Official Communication Channels

We understand the importance of clear and secure communication. Here’s how we will reach out to you:

Official Email Address

• Email Communication: We will only contact you through our official email address: support@coinmart.nl. Any emails claiming to be from CoinMart that come from other addresses should be considered fraudulent.
• Email Verification: Always double-check the sender's email address. Scammers often use similar-looking email addresses to impersonate legitimate sources.

Telephone & Video Communication

• Telephone: We will only call our customers if our support team has previously arranged this with you via email.
• Video Calls: We schedule video calls exclusively through our support email address.

Telegram Community

• Official Telegram Group: Our official Telegram community is accessible through our app. This is a space where you can receive updates and participate in discussions.
• Verified Administrators: Our Telegram community is managed by verified administrators who are exclusively employed by CoinMart. Be cautious of any unsolicited private messages claiming to be from CoinMart staff. Always verify the identity of the person you are communicating with by cross-checking with our official community.

Our Affiliations

• Exclusive Affiliation: CoinMart is not affiliated with any other exchanges or individuals outside of our company. We do not endorse or partner with external entities for communication or support.
• Official Representatives: All our official representatives and support staff operate exclusively through the channels mentioned above. Be wary of any communication from individuals or entities claiming to represent CoinMart that do not use our official email or Telegram community.

How to Verify Authentic Communication

To ensure that you are communicating with a genuine representative of CoinMart, follow these steps:

• Check the Email Address: Verify that any email communication comes from support@coinmart.nl.
• Access Telegram Through Our App: Join and interact with our Telegram community through the CoinMart app to ensure you are in the correct group.
• Contact Support for Verification: If you receive any suspicious communication, contact our support team directly through our official email address for verification.

Protecting Yourself from Scams

To safeguard your information and assets, keep these tips in mind:

• Never Share Personal Information: Do not share your passwords, private keys, or any sensitive information with anyone. CoinMart staff will never ask for your private keys or password.
• Be Skeptical of Unsolicited Messages: Any unsolicited messages, especially those asking for personal or financial information, should be treated with suspicion.
• Report Suspicious Activity: If you encounter any suspicious activity or receive dubious messages claiming to be from CoinMart, report it to us immediately via support@coinmart.nl.

At CoinMart, your security and trust are paramount. By adhering to these communication guidelines, we aim to provide a safe and reliable trading experience. Always use our official communication channels, and do not hesitate to reach out to us for any concerns or verification needs.

For any further assistance, please contact us at support@coinmart.nl or join our Telegram community through the app. We are here to support you every step of the way.